Welcome To SmokeHouse Provisions
All of our reverse-sear items are shipped flash-frozen in dry ice. We ship once a week on Wednesdays. We ship 2nd day so that packages will arrive no later than Friday afternoon. Because of restrictions for shipping with dry ice, orders shipped by air may have to be broken up into multiple packages. If your order includes refrigerated items, they will be shipped with the meat. If you order unrefrigerated items, they will be shipped separately by ground. Orders received after noon on Tuesday will ship the following week. When your order has been placed, you will receive an email notification from us which will include your shipping date. When your order ships, you will receive an email with a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available. Shipping rates are a tiered flat rate based on order total:
Order Total (pre-tax)
$0.00 – $124.99
$125.00 – $250.00
When you receive your shipment, please exercise caution when opening it. Dry ice can cause severe burns. If there is dry ice remaining in the box, carefully remove your items without handling the dry ice. If there is no dry ice left, please confirm that the goods inside the box are at 40F or lower. If they are not, please contact us at email@example.com
We cannot accept returns on perishable goods, but in the event that your order arrives damaged or over temperature (40F), please contact us as soon as possible at firstname.lastname@example.org with your order number, tracking number and a photo of the item’s condition. We must address these issues on a case-by-case basis, but we will do our best to make it right.